MFLUENT, LLC


My NCH

My NCH is a mobile application that enables Northwest Community Healthcare patients and consumers in the Northwest Community Healthcare service area to better manage both their emergency and day-to-day health care needs.

Available on the Apple App Store

Chicago area regional healthcare provider Northwest Community Healthcare (NCH) was seeking an application development partner who could deliver a customized set of patient services not available off-the-shelf from the major EHR and Patient Portal vendors presented in a way that reinforced their web and print branding. Additionally, as it was their first foray into mobile applications NCH sought a partner with the expertise to turn their concepts into a polished product.

mFluent worked closely with NCH to understand both their vision for the services the app would offer and how the app should support and promote NCH's overall marketing and branding strategies to deliver an appealing, high quality, user friendly application.

The result is My NCH.

Informed emergency health decisions

The My NCH Emergency Room and Immediate Care Center finder provides patients with real-time estimated wait times at all NCH ER and ICC facilities as well as estimated driving distances and times from the user's current location.

Upcoming appointment information

The ‘My Schedule’ module provides patients with a view of their upcoming appointments along with facility location details including address, driving directions from where the patient is and the ability to message or call the facility if needed.

New appointment requests

Allows patients to conveniently request appointments based on any combination of their preferred physician, facility location and/or medical service.

New appointment requests

Allows patients to conveniently request appointments based on any combination of their preferred physician, facility location and/or medical service.